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We currently have a fantastic opportunity for a Customer Service Assistant to join our small team based close to Dorchester, Dorset. The chosen candidate will be responsible for delivering an exceptional customer experience and increasing sales.

Sorry, this position has now been filled


  • Increase direct sales through tasting room, shows and events
  • Manage tasting room including cash handling and presentation standards
  • Organise and conduct tours
  • Respond to customer enquiries
  • Despatch orders
  • Attend events both on and off the Estate
  • General administration and office support
  • Contribute to social media
  • Trade account maintenance and training


Personal attributes

  • An enthusiastic and outgoing individual who is self-driven and has the ability to use their own initiative
  • Good communication skills essential
  • Organised and efficient with attention to detail
  • Willingness to attend external events and work weekends
  • A demonstrable interest in wine, able to act as a brand ambassador and communicate our passion for English wines and Dorset produce

Required skills/experience

  • Sales and customer service experience
  • Strong people skills enabling good relationships and team working
  • Good levels of numeracy
  • Computer literate with good Microsoft office skills and confident with social media platforms
  • Full, clean UK driving license essential; ability to tow a trailer desirable
  • Experience of working in the wine trade and/or wine-related qualifications would be beneficial
This is a permanent, full-time position (but we would be open to candidates who want to work reduced hours) beginning with a 6 month probationary periodSalary: £18,000 per annum (depending on experience)

Please send a CV and covering letter to caroline@langhamwine.co.uk
Closing date: Friday 9th Feb, interviews w/c 12th Feb